Radio Paradise

What I've heard is that Sonos's implementation of Alexa is broken. There are lots of skills that don't work properly, including ours.

We have a test unit on its way & we'll see what we can do. I'm sure that Sonos is working on it also. I know that the Amazon reviews the unit has gotten would certainly motivate me!

Bill, Sonos is looking at this. Weirdly, it works great on my Echo. It works on the Sonos One if I say "Alexa, play Radio Paradise on TuneIn"

Anything you could do would be great!

As I replied to another post, Tunein works because it’s a core echo skill, not a third party add on skill. Sonos is only ‘Alexa enabled’ and like similar devices doesn’t support third party audio, plus core echo functions like calling&messaging, echo multi room audio (I.e. you can’t mix Sonos and echo devices in the same multi room audio group) etc. There’s no sign i’ve seen of this changing in the near future

brantome

Posted: Mar 4, 2018 - 2:18am

thatslongformud wrote:

Hi, just wondering if there is any progress towards getting the RP skill to work with Sonos One? Still working fine listening via TuneIn but that doesn't help when I need Alexa to play something different than Porcupine Tree :)

BillG wrote:

I take a different view on this - it isn’t that anything is broken as such, it’s just that Amazon don’t support the same features on ‘Alexa enabled’ devices (including some of their own hardware like fire tv etc) than they do on true blue echo hardware. That's why you don’t have Alexa calling&messaging, echo multi room support etc on Sonos and other third party devices - they’re not echoes. The Radio Paradise skill is not alone on this - even the recently released BBC skill here in the UK suffers the same constraints, and i’d Imagine they have slightly bigger clout, with no disrespect to RP. The ‘problem’ will only go away when Amazon release the necessary APIs to third parties and there’s no sign of that happening anytime soon - for one thing, a fully fledged echo compatible Sonos Play One could potentially have a negative impact on the sale of Amazon’s own hardware.

LameBuffalo

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Location: Lanark County ~ Maple Syrup Capital of Ontario
Gender: Male

Posted: Feb 17, 2018 - 12:18am
When i encountered, I'm having trouble with your Radio Paradise skill right now...' , i would just keep trying again till i heard, 'Welcome to Radio Paradise' and music started. That's It.

ptooey

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Location: right behind you. no, over there.
Gender: Male

Posted: Feb 13, 2018 - 2:16pm
sdwright wrote: he has a noggin full'O'jelly Settle down, Beavis.

William

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Location: Eureka!
Gender: Male

Posted: Feb 13, 2018 - 12:04pm

thatslongformud wrote:

Haven't heard anything from them, and I haven't had any success at getting the attention of anyone there above minion level.

I do know that our skill is only one of many popular skills that aren't working, so hopefully they're actively working on a fix.

Bugging their tech support & posting in their forum certainly can't hurt.

thatslongformud

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Location: CHill

Posted: Feb 13, 2018 - 9:05am

William

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Location: Eureka!
Gender: Male

Posted: Feb 12, 2018 - 1:53pm

jgobes wrote:

Amazon Echo Feb2018 Fix: RP worked in late December but stopped working "Sorry, having trouble accessing your RP skill right now.... " and support suggested there was an update from RP that may have caused the issue but what he suggested and does work at this point is "...tell Radio Paradise to start a stream" with a fix expected from Amazon/RP as soon as they can make it happen.

How are you starting RP? "Alexa, play Radio Paradise" is the best bet.

William

William Avatar

Location: Eureka!
Gender: Male

Posted: Feb 12, 2018 - 1:09pm

jgobes wrote:

I've asked our developer to check on that.

jgobes

Posted: Feb 12, 2018 - 7:49am
Amazon Echo Feb2018 Fix: RP worked in late December but stopped working "Sorry, having trouble accessing your RP skill right now.... " and support suggested there was an update from RP that may have caused the issue but what he suggested and does work at this point is "...tell Radio Paradise to start a stream" with a fix expected from Amazon/RP as soon as they can make it happen.

daddiowen

Posted: Dec 13, 2017 - 10:36am

Peterrustin wrote:

BillG wrote:

Bill, Sonos is looking at this. Weirdly, it works great on my Echo. It works on the Sonos One if I say "Alexa, play Radio Paradise on TuneIn"

Anything you could do would be great!

Weird behavior on the Echo Show: I have one at my home, and it refuses to play RP for the past week (Alexa: "Sorry, I'm having trouble accessing your Radio Paradise skill right now"). A friend has one at her house, and RP plays consistently. We are logged into her Amazon account on both devices. Possibility of conflicting usage? I dunno, but it seems like we've both used it concurrently in the past.

Peterrustin

Posted: Dec 12, 2017 - 4:19pm

BillG wrote:

Bill, Sonos is looking at this. Weirdly, it works great on my Echo. It works on the Sonos One if I say "Alexa, play Radio Paradise on TuneIn"

Anything you could do would be great!

William

William Avatar

Location: Eureka!
Gender: Male

Posted: Dec 11, 2017 - 3:41pm

Peterrustin wrote:

I just got a Sonos one and I’m excited to use radio paradise with it. If I tell Alexa to play radio paradise, it only says welcome to radio paradise but no music. Any ideas

Peterrustin

Posted: Dec 11, 2017 - 2:54pm

thatslongformud wrote:

Peterrustin wrote:

I just got a Sonos one and I’m excited to use radio paradise with it. If I tell Alexa to play radio paradise, it only says welcome to radio paradise but no music. Any ideas

I have the same problem on my Sonos One. Can someone please buy one for Bill so he can figure it out :)

I have escalated this with Sonos. Let’s see if they can fix. It seems possibly to be because there are several stations called Radio Paradise.

thatslongformud

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Location: CHill

Posted: Dec 11, 2017 - 10:40am
Peterrustin wrote: I just got a Sonos one and I’m excited to use radio paradise with it. If I tell Alexa to play radio paradise, it only says welcome to radio paradise but no music. Any ideas I have the same problem on my Sonos One. Can someone please buy one for Bill so he can figure it out :)

Peterrustin

Posted: Dec 9, 2017 - 2:43pm
I just got a Sonos one and I’m excited to use radio paradise with it. If I tell Alexa to play radio paradise, it only says welcome to radio paradise but no music. Any ideas

William

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Location: Eureka!
Gender: Male

Posted: Dec 2, 2017 - 7:49am

waneelover wrote:

Something I've noticed today - We have 2 dot's (named amazon and echo) an echo (named computer) and a show (named Alexa) and if I say, Alexa, play Radio Paradise, it will utilize the skill and play on the show. But, if I say Alexa, play Radio Paradise everywhere (so that we have synced play throughout the house) it will utilize the TuneIn app and play everywhere on it. No matter how I say it, "everywhere" will only work using TuneIn. Not a fan of listening to RP on TuneIn because things start to get spotty after a while with a lot of drop out.

Any ideas on how to fix and get the skill to utilize the everywhere feature?
.
.
And a second question - does listening on 4 devices at once count towards the "listeners per hour" meter and cost RP more in fees?

I'm pretty sure the "everywhere" feature only works on certain apps. I'll check with our Alexa developer to see what can be done with that.

If you're using the "everywhere" feature on TuneIn, that'll count as just one listener. If you're playing RP via our skill on multiple devices it will also only count as one listener if they're all linked to the same RP account.

waneelover

Location: Jacksonville, Fl
Gender: Male

Posted: Dec 2, 2017 - 5:58am

William

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Location: Eureka!
Gender: Male

Posted: Dec 1, 2017 - 7:07am

edbollix wrote:

edbollix wrote:

Restarted everything, disabled and reinstall the skill, Alexa says "welcome to radio paradise" and nothing but silence. Seems to have started yesterday. Just a fyi. I truly enjoy your station. Amazon music works.

Thank you Bill. When you are down my place is quiet and sad âºï¸ I appreciate you time and effort and most of all you station.

I'll see what I can find out about RP + Alexa + Sonos. Unfortunately I don't have any of their nice hardware to test with. Might have to do something about that.

edbollix

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Location: Royal Oak, Mi US
Gender: Male

Posted: Nov 30, 2017 - 7:31pm
edbollix wrote: Restarted everything, disabled and reinstall the skill, Alexa says "welcome to radio paradise" and nothing but silence. Seems to have started yesterday. Just a fyi. I truly enjoy your station. Amazon music works. Thank you Bill. When you are down my place is quiet and sad âºï¸ I appreciate you time and effort and most of all you station.

thatslongformud

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Location: CHill

Posted: Nov 29, 2017 - 12:54pm

Same for me. I got a new Sonos One last week and was excited to start using the RP skill, but so far i have not been able to get it to work. When I ask Alexa to "play radio paradise" she says there is a problem with that skill. When i ask her to "start stream on radio paradise" I get the welcome but no music

edbollix wrote:

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